Who we are

This Privacy Policy describes how boattimeadventure(“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website, make a booking, join one of our tours, or otherwise communicate with us.

By accessing or using our services, you agree to the terms of this Privacy Policy. Please read it carefully to understand how we handle your data.

1. Information We Collect

We collect and process personal information only when necessary to provide our services and ensure the best experience possible.

We may collect the following categories of information:

• Contact details: name, phone number, email address.
• Booking details: selected tour or activity, date, number of guests, and special requests.
• Payment information: when applicable, we process limited payment details securely through trusted third-party processors.
• Communication data: messages, inquiries, and feedback you share with us.
• Device and usage information: such as IP address, browser type, and basic analytics data (via cookies or analytics tools) to improve website performance.

We do not collect or store full credit card numbers or sensitive financial data directly on our servers.

 

How We Use Your Information

We use your personal information for the following purposes:

Analytics: to understand how visitors use our website and to improve navigation and performance.

Booking Management: to confirm, modify, or cancel reservations, and communicate important updates.

Customer Support: to respond to questions, feedback, or assistance requests.

Service Improvement: to enhance our tours, website, and customer experience.

Safety & Compliance: to ensure guest safety, comply with maritime regulations, and meet local legal requirements.

Marketing (Optional): with your consent, we may send information about new tours, events, or special offers. You can opt out at any time.

Photo and Video Policy

During certain tours or activities, photos and drone footage may be captured for guest enjoyment or promotional purposes.

We respect your privacy — you can always ask us to remove the video.

How We Share Your Information

We value your privacy and never sell your information.
We may share your information only in the following cases:

• Service providers: trusted partners who assist with payments, bookings, website hosting, or analytics.
• Legal obligations: when required by law, regulation, or legal process.
• Safety and protection: to protect our rights, guests, and property if necessary.

All third parties we work with are required to keep your information secure and use it only for the agreed purpose.

Data Security and Retention

We take data protection seriously and implement reasonable technical and organizational measures to protect your personal information.

While no system is 100% secure, we use secure servers, SSL encryption, and restricted access to safeguard your data.

We retain personal data only as long as necessary to fulfill bookings, comply with legal obligations, resolve disputes, or improve services.

Cookies and Tracking

Our website may use cookies or analytics tools (e.g., Google Analytics, Meta Pixel) to analyze site traffic and enhance the user experience.

You can adjust your browser settings to refuse cookies or alert you when they are being used. Some features may not function properly without cookies.

Your Rights

Depending on your location, you may have certain rights over your personal data, including:

• Access to the information we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications.
• Object to or limit certain data processing activities.

To exercise your rights, please contact us using the details below

International Data Transfers

Because we operate in Curaçao, your information may be transferred to or stored in other countries where our service providers operate.
We take steps to ensure that all data transfers comply with applicable privacy laws and remain secure.

Children’s Privacy

Our services are not directed toward children under 18.
We do not knowingly collect personal information from minors. If you believe a minor has shared data with us, please contact us so we can remove it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons.

The updated version will always be posted on our website with the revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

📧 Email: info@curacaooceantours.com
📞 Phone / WhatsApp: +599 9 696 8704
📍 Address: Caracasbaai, Willemstad, Curaçao

⚓ Local roots. Real experiences. Full transparency.